Refund Policy

Effective Date: 6/23/2026

Thank you for using Wimena. We strive to provide a high-quality streaming experience to all users. This Refund Policy explains the conditions under which refunds may be granted for subscriptions, purchases, and other payments made through our platform.

Subscription Payments

Subscription fees paid for access to Wimena services are generally non-refundable once the subscription period has started.

Users are encouraged to review subscription details carefully before making a purchase.

Eligibility for Refunds

Refund requests may be considered under the following circumstances:

• Duplicate or accidental payments

• Unauthorized transactions verified by our team

• Technical issues that prevent access to paid services and cannot be resolved within a reasonable period

• Billing errors caused by the platform

Approval of refunds is at the sole discretion of Wimena after reviewing the circumstances of each request.

Non-Refundable Situations

Refunds will generally not be provided for:

• Partial use of a subscription period

• Failure to cancel a subscription before renewal

• Change of mind after purchase

• Internet connectivity issues on the user's side

• Device incompatibility not caused by Wimena

• Violations of our Terms of Use resulting in account suspension or termination

Subscription Cancellation

Users may cancel their subscriptions at any time.

Cancellation will prevent future billing but will not automatically entitle the user to a refund for payments already made.

Access to subscription benefits will continue until the end of the current billing period unless otherwise specified.

Refund Request Process

To request a refund, users must contact our support team and provide:

• Full name

• Registered email address

• Transaction details

• Date of payment

• Reason for the refund request

Refund requests should be submitted within 14 days of the original transaction date.

Refund Processing

Approved refunds will be processed using the original payment method whenever possible.

Processing times may vary depending on payment providers, banks, or financial institutions and may take between 5 and 30 business days.

Fraud Prevention

Wimena reserves the right to refuse refund requests that appear fraudulent, abusive, or intended to circumvent our policies.

Chargebacks

Users are encouraged to contact Wimena before initiating a chargeback with their financial institution.

Unauthorized or improper chargebacks may result in account suspension or termination.

Software and Intellectual Property

Wimena operates using proprietary software owned exclusively by GODFAVORNAEWURU LTD (RC: 7837905).

Refunds do not grant any rights to access, copy, modify, distribute, reverse engineer, or otherwise use the platform's source code, software architecture, databases, APIs, or proprietary technologies.

All rights remain reserved by GODFAVORNAEWURU LTD.

Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will become effective upon publication on the platform.

Continued use of Wimena after changes are posted constitutes acceptance of the revised policy.

By making a purchase on Wimena, you acknowledge that you have read, understood, and agreed to this Refund Policy.